Who is helping your online customers buy from you?
40-60% of shopping carts are abandoned because customers have questions that are not answered in time.
Why every scaling business needs a digital employee from ako.
At ako we believe all high performing organisations will need elements of conversational automation in their interactions with their customers and staff.
We provide all the skills and technology for your journey. Our tried and tested methodology will remove the commercial and technical risks to you of implementing these technologies and then we ensure they will continually improve with every interaction.
A digital assistant from ako will transform the way you interact with your customers online. It will perform the work of many FTE's and be available 24 hours a day, 7 days a week to support your customers and create incremental value for your organisation.
SUPPORT YOUR CUSTOMERS and free up your employees
Whether it be answering simple FAQs and handling follow up questions or helping customers self serve tracking their order, changing personal details or making returns, through a series of common integrations you can automate and resolve all your customers common queries 24 hours a day and 7 days a week.
PROTECT YOUR REVENUE
What happens when your customers are having issues completing their order and there is no-one to assist them?
Through smart identification of when a customer is in your shopping cart a digital assistant can proactively prompt and triage any issues before handing over to a human to assist real-time ensuring you never lose that sale.
GROW YOUR online REVENUE
up to 200%
Is your website like a warehouse without any staff to assist? Help your customers find the products they are looking for and promote special offers through intelligent conversation. Use our conversational recommendation engine to guide customers to the products they need.
better understand your customers
A digital employee never forgets a conversation. Unlocking the insights in what your customers are telling you and how they use your services is of immense value when seeking to grow your business and gain competitive advantage.
The ako Managed Service
Building a digital workforce is not a set and forget process. A digital employee will quickly become a valued part of your team. Our digital assistants are custom built and trained specifically for your organisation and with integration into your customer systems, they will automate the transactions your customers value the most.
ako, as your partner, manages the whole process for you with minimal involvement from your technology departments removing the commercial and technical risk of deployment.