Successful technology businesses never stop innovating. Adoption of new technology has increased dramatically in the last decade. The predominant application of these innovations appear to be in; improved usability, lowered cost to serve and increased customer intimacy. Knowing how to better communicate with customers and monetise these conversations requires deep analysis of the performance of all interactions and rapid deployment of incremental improvements based on what i

Chatbots are at a tipping point in customer care, with millions of interactions being handled by bots across different industries. With the hype comes number of misconceptions. The following diagram shows you 5 ways to scale bots in a customer care environment. #ConversationalAI #Ako