One of the neatest things about AI and chatbot growth is seeing the range of different ways that brands are incorporating this technology into their overall strategy. It’s no longer just about Alexa turning your Spotify playlist on, or dimming your lights at home through voice chat. We’re seeing chatbot employees gathering email newsletter signups, selling books online, assisting with product recommendations, even medical robots taking patients temperatures while recording va

Conversational agents, chatterbots, AI/virtual assistants, conversation bots or conversational interfaces… Whatever you want to call them; chatbots exist under many different names and they’re only getting more intelligent. Whether you’re in the finance, retail, sales, security or emergency services industries, AI has a firm place and will continue to grow and develop. Here’s four ways that AI is improving a range of different industries and keeping customers happy. Around Th

When you go to the website of a successful enterprise, chances are that a little message or chat window will appear in the corner with a greeting from the brand. This is a live chat, and in many cases powered by a chatbot, an Artificial Intelligence that converses with visitors to do anything from answering questions, promoting offers and more. Some great examples of businesses that utilise chatbots to handle customer service through their websites and generate leads include

More businesses than ever are using online platforms like Slack or Microsoft Teams to keep employees connected - especially those who work remotely. Offering both live messages and video chat, Microsoft Teams in particular is a popular option with a lot of potential for integrated apps. These integrated apps include Chatbots, either scripted or AI trained, which sit comfortably within Teams. Gartner predicts that by 2022, 70% of white-collar workers will interact with convers

As with Suncorp recently, many businesses that once relied on outsourcing their operations (whether nationally or overseas) have found themselves seeking a better solution as a result of the worldwide COVID-19 pandemic. With borders closed and some industries hit harder than others, enterprises need a way to manage overheads whilst staying competitive in this ever-changing climate. Nowhere is this more apparent than in customer service, where consumers continue to expect not

Successful technology businesses never stop innovating. Adoption of new technology has increased dramatically in the last decade. The predominant application of these innovations appear to be in; improved usability, lowered cost to serve and increased customer intimacy. Knowing how to better communicate with customers and monetise these conversations requires deep analysis of the performance of all interactions and rapid deployment of incremental improvements based on what i

Chatbots are at a tipping point in customer care, with millions of interactions being handled by bots across different industries. With the hype comes number of misconceptions. The following diagram shows you 5 ways to scale bots in a customer care environment. #ConversationalAI #Ako