What we do
What we do
What we do
What we do
Building a digital workforce is not a set and forget process. A digital employee will quickly become a valued part of your team. Ako as your digital HR partner will ensure you recruit and onboard the best candidates for your digital workforce and that they continue to have a successful career in your organisation.
Ako, as your partner, manages the whole process for you with minimal involvement from your technology departments removing the commercial and technical risk of deployment.
What your digital employee should do?
When a customer enters a physical store they expect a personal service. Their online experience should be no different. Employing a digital workforce can mirror your instore experience even when your shops are closed and customer service is offline.
Support your customers
Whether it be answering simple FAQs and handling follow up questions or helping customers self serve tracking their order, changing personal details or making returns, through a series of common integrations you can automate and resolve all your customers common queries 24 hours a day 7 days a week.
Protect your revenue
What happens when your customers are having issues completing their order and there is no-one to assist them? Through smart identification of when a customer is in your shopping cart or checkout a digital assistant can proactively prompt and triage any issues before handing over to a human to assist real-time ensuring you never lose that sale.
Grow your online revenue
Is your website like a warehouse without any staff to assist? Help your customers find the products they are looking for and promote special offers through intelligent conversation. Use our conversational recommendation engine to guide customers to the product they need.
Understand your customers better
A digital employee never forgets a conversation. Unlocking the insights in what your customers are telling you and how they use your services is of immense value when seeking to grow your business.
Empower your employees
Free up your constrained human employees from repetitive and low value tasks allowing them to focus on complex higher value interactions in your business.