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info@ako.ai   |   17 Hargreaves Street, St Marys Bay, Auckland 1011, NZ

Supplementary Direct Debit Authority Terms

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Specific conditions relating to notices and disputes

I may ask my bank to reverse a direct debit up to 120 calendar days after the debit if:

•             I don’t receive a written notice of the amount and date of each direct debit from the initiator, or

•             I receive a written notice but the amount or the date of debiting is different from the amount or the date specified on the notice.

 

I may ask my bank to reverse a direct debit up to 9 months after the date the initiator sent the first direct debit under the authority if I am not reasonably satisfied that the authority authorised my bank to debit my account with the amount of the direct debit.

 

The initiator is required to give you a written notice of the amount and date of each direct debit no less than 2 business days before the date of the debit.

 

For a series of direct debits, the initiator is required to give a written notice of the amount and date of each direct debit, including the first direct debit in a series, of no less than 10 calendar days. The notice is to include:

•             the dates of the debits, and 

•             the amount of each direct debit.

 

If the initiator proposes to change an amount or date of a direct debit specified in the series, the initiator is required to give you notice no less than 30 days before the change.

 

If the bank dishonours a direct debit but the initiator sends the direct debit a second time within 5 business days of the original direct debit, the initiator is not required to notify you a second time of the amount and date of the direct debit.