Ako's conversational AI integration platform enables Chatbot on a number of channels with integration to common business and CRM systems.

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GOOGLE CHAT

With Ako's pre-integration you can make employee assistant Chatbot available to your staff within Google Hangouts Chat

Google Chat

Enables the chatbot in Google Chat

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Microsoft Teams

Enables the chatbot in Microsoft Teams 

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With Ako's pre-integration you can make employee assistant Chatbot available to your staff within Microsoft Teams

MICROSOFT TEAMS

Zendesk

Enables the chatbot in Zendesk

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ZENDESK

Provide exceptional support to your customers by integrating Chatbot to Zendesk Chat. Supports chat handover to agents logged in Zendesk

Ako's Web Chat

Enables the chatbot in a Website

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WEB CHAT

Add Ako's intelligent web chat to your website in minutes, which is context aware, remembers customer visits to provide personalised experience

UneeQ

Enables the UneeQ Digital Human integration in one click.

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Integrate NLP to UneeQ's Digital Human with emotional markup's, expressions and UI elements managed from the Ako platform

UNEEQ DIGITAL HUMANS

Twilio Verify

Verify phone number by sending a One Time Password

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TWILIO VERIFY

Verify users mobile number by sending them a One Time Password (OTP). User will type the password in the Chatbot to confirm phone number.

Microsoft Graph

Securely access and update employee data from Chatbot

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Add Ako's intelligent web chat to your website in minutes, which is context aware, remembers customer visits to provide personalised experience

MICROSOFT GRAPH

Microsoft LUIS

Plug Microsoft Language Understanding models into Chatbot.

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MICROSOFT LUIS

Ako Chatbots are pre-integrated to Microsoft LUIS and use advanced features like intent matching, entity extraction, patters, phrases and more. 

Dynamics CRM

Securely access and update customer data from Chatbot

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Surface the CRM data in the Chatbot so that your Digital Assistant can perform business transactions on behalf of the customers.

DYNAMICS CRM

Paymark

Receive payments securely within your Chatbot.

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PAYMARK PAYMENTS

Integrate eCommerce and bill payments in your Chatbot and accept payments securely using credit card and Online EFTPOS.

Google Maps

Include Google address search in your Chatbots

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Capture customer address accurately with Google address validation and maps service 

GOOGLE MAPS

Ako's Feedback

Get feedback from users in a bot.

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AKO FEEDBACK

Integrate Ako's pre-built feedback module to capture in chat feedback in real time.

Salesforce

Handover chat to agents in Salesforce Service Cloud

Chatbot can check agent's availability and handover the chat to Salesforce Service Cloud live agent

SALESFORCE
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Convo blocks is an ever-growing list of pre-built conversational modules that represent a business functionality. Ako's convo blocks include the dialog, language understanding and integration already built and tested. This means you can roll out functionality faster with confidence.

Direct Debit Setup

Accept Direct Debit authority in a chat

DIRECT DEBIT SETUP

Get the user to set up recurring payments in a chat using bank compliant online direct debit process

Direct Debit Amendment

Amend Direct Debit authority in a chat

Get the user to change their recurring payments arrangement in a chat using bank compliant online direct debit process

DIRECT DEBIT AMENDMENT

Address Capture

Get user's address in a chat, with auto suggest

ADDRESS CAPTURE

Get the user to input their address in a chat, with Google predictive search, and verify the address on the map

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Phone Number Capture

Get a user's verified phone number

PHONE NUMBER CAPTURE

Ask user's phone number in the chat and verify by sending a one time password in real time

Off-Topic

Pre-trained corpus with 100's of understandings and responses

Make your chatbot human, by using Ako's pre-trained off-topic corpus of 500+ understanding and responses

OFF-TOPIC

IT Helpdesk

Troubleshoot common IT issues in a chat

IT HELPDESK

Launch an IT support Chatbot faster by building on Ako's pre-built conversations to troubleshoot common IT problems.