AGI increasing customer engagement with Ako's virtual assistant Beaky I’m Beaky, the virtual assistant. I’m here to make sure you have...

Many call centre experiences are not positive. Call abandonment rates and poor KPI attainment point to a range of customer frustrations....

How many times have you interacted with a chatbot through a shopping website, or at least seen the option available in the screen corner?...

The optimisation of chatbots is a continuous process that allows your bot to get smarter over time. Once the chatbot project is initially...

One of the neatest things about AI and chatbot growth is seeing the range of different ways that brands are incorporating this technology...

Conversational agents, chatterbots, AI/virtual assistants, conversation bots or conversational interfaces… Whatever you want to call...

When you go to the website of a successful enterprise, chances are that a little message or chat window will appear in the corner with a...

More businesses than ever are using online platforms like Slack or Microsoft Teams to keep employees connected - especially those who...

As with Suncorp recently, many businesses that once relied on outsourcing their operations (whether nationally or overseas) have found...

Successful technology businesses never stop innovating. Adoption of new technology has increased dramatically in the last decade. The...

Chatbots are at a tipping point in customer care, with millions of interactions being handled by bots across different industries. With...