Blog | Ako AI

Is your chatbot ready for the holidays?

When it comes to adding a seasonal touch to your digital chatbot, a little thought can go a long way to spreading some festive cheer...

Case Study - NZSAF

New Zealand School of Art & Fashion (NZSAF) increasing customer engagement with Ako's virtual assistant Phoebe About NZSAF The world of...

Case Study - AGI

AGI increasing customer engagement with Ako's virtual assistant Beaky I’m Beaky, the virtual assistant. I’m here to make sure you have...

Give your Bot a voice to benefit customer support and sales

Many call centre experiences are not positive. Call abandonment rates and poor KPI attainment point to a range of customer frustrations....

The Future of Retail Communications

How many times have you interacted with a chatbot through a shopping website, or at least seen the option available in the screen corner?...

How To Optimise A Chatbot

The optimisation of chatbots is a continuous process that allows your bot to get smarter over time. Once the chatbot project is initially...

How 5 Brands Are Using AI Chatbots In Impressive Ways

One of the neatest things about AI and chatbot growth is seeing the range of different ways that brands are incorporating this technology...

4 Ways AI Is Improving Multiple Industries

Conversational agents, chatterbots, AI/virtual assistants, conversation bots or conversational interfaces… Whatever you want to call...

How AI chatbots are great for business

When you go to the website of a successful enterprise, chances are that a little message or chat window will appear in the corner with a...

How Chatbots for Microsoft Teams are benefiting businesses

More businesses than ever are using online platforms like Slack or Microsoft Teams to keep employees connected - especially those who...

The best alternative for enterprise outsourcing in 2020

As with Suncorp recently, many businesses that once relied on outsourcing their operations (whether nationally or overseas) have found...

Why are Chatbots important for a business?

Successful technology businesses never stop innovating. Adoption of new technology has increased dramatically in the last decade. The...

5 ways to scale a Chatbot in customer care environment

Chatbots are at a tipping point in customer care, with millions of interactions being handled by bots across different industries. With...