Successful technology businesses never stop innovating. Adoption of new technology has increased dramatically in the last decade. The predominant application of these innovations appear to be in; improved usability, lowered cost to serve and increased customer intimacy...

We already talk to number of devices around us. Voice will continue to play a key role, not just voice interface for commands but to provide much richer experiences. Messaging & vision will complement & make these experiences even more human.

Chatbots are at a tipping point in customer care, with millions of interactions being handled by bots across different industries. With the hype comes number of misconceptions. The following diagram shows you 5 ways to scale bots in a customer care environment.

In today’s era of digital revolution, Artificial Intelligence (AI) driven technologies such as Chatbots have a significant role to play which has taken the human-computer interaction and experience to a new level.

Chatbots are driven by natural language processing, incl...

Every small and medium business face issues, many times attributed to sudden growth and sometimes due to lack of processes. Are you facing issues you suspect technology can resolve, but not sure where to start? We compiled a list of simple but highly effective tools yo...

As they say 'Sometimes it's the journey that teaches you a lot about your destination.'

In first two months of launching ChatMate we on-boarded 20 businesses from all different industries. We and our clients learned quickly that being available on the website open door...

63% of the users are more likely to return to a website that offers live chat as opposed to one that doesn’t. In this post we look at reasons why your hotel should be thinking about live chat.

1. Get more direct bookings

You’ve got them on your website. Live chat is a gr...

Presently, as the world is undergoing an evolution in technology, there’s been an upsurge in the accessibility of internet and information. Now, everybody is always in a hurry, nobody wants to be patient.

The extra seconds of exercising patience for your page to load, m...

ChatMate is a 24x7 Live Chat Team, on a mission to maximise value from the website traffic for SME and growing businesses.

Our sales growth solution provides live chat tools, with the great chat team in the business. We’re experts at using the power of conversation to d...

In the year 2016, chatbots became trendy. It seemed as if a new bot platform was being released every week, many of these faded as soon as they came on the scene. Probably, they were not backed with a proper business framework, and many people in the industry overrated...