Nov 24, 2021Is your chatbot ready for the holidays?When it comes to adding a seasonal touch to your digital chatbot, a little thought can go a long way to spreading some festive cheer...
Aug 8, 2021Case Study - NZSAFNew Zealand School of Art & Fashion (NZSAF) increasing customer engagement with Ako's virtual assistant Phoebe About NZSAF The world of...
Jul 21, 2021Case Study - AGIAGI increasing customer engagement with Ako's virtual assistant Beaky I’m Beaky, the virtual assistant. I’m here to make sure you have...
Jun 21, 2021Give your Bot a voice to benefit customer support and salesMany call centre experiences are not positive. Call abandonment rates and poor KPI attainment point to a range of customer frustrations....
May 24, 2021The Future of Retail CommunicationsHow many times have you interacted with a chatbot through a shopping website, or at least seen the option available in the screen corner?...
Apr 18, 2021How To Optimise A ChatbotThe optimisation of chatbots is a continuous process that allows your bot to get smarter over time. Once the chatbot project is initially...
Mar 25, 2021How 5 Brands Are Using AI Chatbots In Impressive WaysOne of the neatest things about AI and chatbot growth is seeing the range of different ways that brands are incorporating this technology...
Feb 28, 20214 Ways AI Is Improving Multiple IndustriesConversational agents, chatterbots, AI/virtual assistants, conversation bots or conversational interfaces… Whatever you want to call...
Aug 12, 2020How AI chatbots are great for businessWhen you go to the website of a successful enterprise, chances are that a little message or chat window will appear in the corner with a...
Jul 13, 2020How Chatbots for Microsoft Teams are benefiting businessesMore businesses than ever are using online platforms like Slack or Microsoft Teams to keep employees connected - especially those who...
Jun 25, 2020The best alternative for enterprise outsourcing in 2020As with Suncorp recently, many businesses that once relied on outsourcing their operations (whether nationally or overseas) have found...
Jun 18, 2019Why are Chatbots important for a business?Successful technology businesses never stop innovating. Adoption of new technology has increased dramatically in the last decade. The...
Oct 30, 2018 5 ways to scale a Chatbot in customer care environmentChatbots are at a tipping point in customer care, with millions of interactions being handled by bots across different industries. With...