Is your chatbot ready for the holidays?
When it comes to adding a seasonal touch to your digital chatbot, a little thought can go a long way to spreading some festive cheer...
- Aug 8, 2021
Case Study - NZSAF
New Zealand School of Art & Fashion (NZSAF) increasing customer engagement with Ako's virtual assistant Phoebe About NZSAF The world of...
- Jul 21, 2021
Case Study - AGI
AGI increasing customer engagement with Ako's virtual assistant Beaky I’m Beaky, the virtual assistant. I’m here to make sure you have...
- Jun 21, 2021
Give your Bot a voice to benefit customer support and sales
Many call centre experiences are not positive. Call abandonment rates and poor KPI attainment point to a range of customer frustrations....
- May 24, 2021
The Future of Retail Communications
How many times have you interacted with a chatbot through a shopping website, or at least seen the option available in the screen corner?...
- Apr 18, 2021
How To Optimise A Chatbot
The optimisation of chatbots is a continuous process that allows your bot to get smarter over time. Once the chatbot project is initially...
- Mar 25, 2021
How 5 Brands Are Using AI Chatbots In Impressive Ways
One of the neatest things about AI and chatbot growth is seeing the range of different ways that brands are incorporating this technology...
- Feb 28, 2021
4 Ways AI Is Improving Multiple Industries
Conversational agents, chatterbots, AI/virtual assistants, conversation bots or conversational interfaces… Whatever you want to call...
- Aug 12, 2020
How AI chatbots are great for business
When you go to the website of a successful enterprise, chances are that a little message or chat window will appear in the corner with a...
- Jul 13, 2020
How Chatbots for Microsoft Teams are benefiting businesses
More businesses than ever are using online platforms like Slack or Microsoft Teams to keep employees connected - especially those who...
- Jun 25, 2020
The best alternative for enterprise outsourcing in 2020
As with Suncorp recently, many businesses that once relied on outsourcing their operations (whether nationally or overseas) have found...
- Jun 18, 2019
Why are Chatbots important for a business?
Successful technology businesses never stop innovating. Adoption of new technology has increased dramatically in the last decade. The...
- Oct 30, 2018
5 ways to scale a Chatbot in customer care environment
Chatbots are at a tipping point in customer care, with millions of interactions being handled by bots across different industries. With...